Customer Satisfaction Program

Our Customer Satisfaction Program has been specifically developed to ensure our customers' confidence in the products and services we offer and give them the peace of mind that we will work with them to ensure they are satisfied every step of the way - in the purchase process, internet solution development and post-purchase service.

We are happy and confident to provide the following service guarantees as part of our proposal to you.

1. Your web site availability will exceed 99.7%
2. We will work along side you to ensure that you will l approve any custom Web design we create before it is implemented
3. You will know the number of unique visitors to your web site
4. You will own, and be able to move the web site for any reason
5. You will not be asked to pay anything, after the initial deposit, until you see the web site working to your complete satisfaction
6. Your Web site will be complete within 4 weeks of the design sign off. 
7. To train you, your staff, and any future staff, in the efficient use of your new web site until you are fully comfortable with it
8. To make all text changes to your web site within 5 days
9. To return all phone calls within 24 hours
10. To provide one year telephone support
11. To provide free statistical reporting for the first year
12. You will have no email downtime when you transfer your domain name to your new site